Troubleshooting

Here are the frequent questions we usually get from our FoodZaps users. If you couldn't find your answer here, just drop us with an email at assist@foodzaps.com! We are always here to help.

Q: What shall I do when encounter android.database.sqlite.SQLiteDiskIOException: disk I/O error?
The error(android.database.sqlite.SQLiteDiskIOException: disk I/O error) indicates that the FoodZaps is not shut down properly. It only happen on the clie...
Mon, 2 Mar, 2015 at 6:31 PM
Q: Device synchronisation error "The time different between controller and client is more than 1 min."
A: This error occurs when the Time setting on the Client is different from the Controller, causing the delay of the communication between devices.      T...
Mon, 2 Mar, 2015 at 10:31 PM
Tips on how to make Mobile Ordering Stable and Reliable
  Hide the WiFi network so that it is not easily accessible by others and make the network exclusive for FoodZaps. Turn off Google Account auto sync fe...
Wed, 1 Mar, 2017 at 8:05 AM
Q: Why I cannot connect to my new POS printer?
A: Usually newly purchased printer by default is set to a fix IP address. Such IP address causes mismatch to your network (i.e 192.168.192.168 and your netw...
Mon, 25 Jan, 2016 at 6:10 PM
Q: How can I continue operation using a client device when my control station is down?
- There are cases we accidentally reset our control station or worst it is damaged, and you cannot use it anymore.  - ...
Fri, 15 Jul, 2016 at 5:59 PM
Set WiFi Sleep policy to "Never"
             If you are using WiFi and your phone goes into sleep mode, then FoodZaps will not able to communicate with other devices unless the Wi-Fi slee...
Wed, 1 Mar, 2017 at 7:52 AM