Support Group

New Features 22

• What is online ordering (QR Code) about?
• How to edit eMenu online?
• How to setup your own online store (QR Code)?
• How to setup your own Loyalty Program (Pineapple)?
• How to setup your own TV Menu Board?

View all 22

About FoodZaps 3

• Q: What is FoodZaps ?
• Q: Is FoodZaps easy to expand?
• Q: Is FoodZaps a cloud based application?

FoodZaps Plan & Pricing 7

• Q: What is the pricing for FoodZaps?
• Q: What do you mean by "Additional Device Connection" on the Plan?
• Q: Can the plan be transfered to another device
• Q: Purchase Plan and Make Payment
• Q: Why does it still show the old plan after I have puchased the new Plan?

View all 7

Getting Started 15

• Q: How to install and get FoodZaps started on my Android device?
• Hardware Setup Guide
• Software User Guide
• Basic Hardware Connection For You to Start FoodZaps
• Q: What type of printer do FoodZaps support?

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User Account Management 2

• Q: Why do I have to login to cloud for multi users usage ?
• Q: How to remove Control Station from the portal?

Emenu 4

• What is SMS Order Dish ID Prefix?
• Q: How to create EMenu in batch via .txt file?
• How to Export the Menu to PDF?
• Position of the item can be arranged by Promotion -> Category -> Item

Ordering & Progress 10

• Q: How to show specific Prepare Station in Progress Station ?
• Q: In the Progress Station, what is the meaning of "Pending"?
• Q: Is it possible to monitor more than one dish/drink status?
• Q: How to temporarily save an order and switch an order to another table?
• Q: How do I use progress station to keep track of the order status ?

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Billing 10

• Q: What is Complimentary?
• Q: How to create a fixed value discount coupon?
• Q: What is direct and indirect payment?
• Q: How to reprint a PAID receipt ?
• Q: When do you use refund or reopen?

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Inventory & Stock 4

• Q: How does the inventory work?
• Q: Why do we need stock take?
• Q: How to mark inventory transaction as transfer
• Reinvent and make it easy for inventory managment

General Setting 5

• Q: Do I have to do data backup manually ?
• Q: What is the difference between "Delete Transaction" and "Factory Reset" ?
• Switch Control Station to a new device / Reset Control Station
• How to set multiple group & item discounts?
• How to set to Demo mode and Live mode?

Sales & Report 7

• Q: Do I need to close the sales for today?
• Q: How to subscribe/unsubscribe to the daily sales report?
• Q: How to export report details to excel file ?
• Q: Do I have to login to cloud for sending reports via email ?
• Q: How to Print Daily Sales Report through HP ePrint?

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Troubleshooting 6

• Q: What shall I do when encounter android.database.sqlite.SQLiteDiskIOException: disk I/O error?
• Q: Device synchronisation error "The time different between controller and client is more than 1 min."
• Tips on how to make Mobile Ordering Stable and Reliable
• Q: Why I cannot connect to my new POS printer?
• Q: How can I continue operation using a client device when my control station is down?

View all 6

FoodZaps Start Up Kit 0

All About Login Portal 0

Pineapple Loyalty 1

• Pineapple Loyalty

Zaps Order 1

• Scan FoodZaps QR Code

General 1

• How can I merge the tables in ordering station?

EMenu 8

• How do I create a new menu item?
• How to add modifiers/options for each item dish?
• What is Open Dish?
• Why the order print out are not arrange in category?
• How to import long list of menu items to FoodZaps?

View all 8

Promotion / Category Grouping 1

• How can I setup the Promotion/Category Grouping?

Inventory 1

• How to setup the Inventory at FoodZaps?

Order Configure 1

• How to rename or add table number for the Order Station?

Payment Type 4

• How to setup Tax (VAT, GST, etc.) on the receipt?
• Q: How to configure Rounding for Billing total ?
• Rounding on the final bill
• Multiple Tax Types for Same Item

User 2

• Q: Is it possible to restrict different features to users with different rights. For example, waiters can perform ordering but not billing.
• Q: What happen if the administrator has forgotten the PIN?

This Device 2

• Q: How to Sync the menu from or to the cloud?
• How to set FoodZaps to do auto backup of menu & settings?

Online Store 1

• SMS Pre-Order Feature and How Does it Work for Your Business

Internet of Things 1

• Q: How to set up the Customer Display Terminal

Plan & Billing 2

• How to buy FoodZaps subscription plan?
• How to refresh my device for my new subscription.

Receipt Configure 0

Receipt/Report Printer 0

Ordering Printer 3

• How to set multiple cashier system with one control station?
• Setup Label Printer for individual item print
• Configure Printer to print non English Text under Text Mode

General 0

General 1

• How to setup the Inventory at FoodZaps?

General 2

• How to manage the menu online?
• Why I cannot edit my menu on the web portal? It says Read-Only mode.

FoodZaps Beginner (Step-by-Step Guide) 5

• FoodZaps Application Installation (Part 1)
• FoodZaps Application Registration (Part 2)
• 3. Quick Order Tab
• 4. Quick Order - 1st Tab (part 2)
• How to create Set Meals

1. Getting Started 15

• 1.1 Overview
• 1.2 Features
• 1.3 Benefits
• 1.4 System Requirements
• 1.5 Installing FoodZaps

View all 15

2. General Usage & Operations 14

• 2.1 Home Overview
• 2.2 Managing Main Control Device – Standalone/Controller
• 2.2.1 Deleting Transaction
• 2.2.2 Manual Backup of Data
• 2.2.3 Resetting\Restoring Data

View all 14

3. Managing Order Station 33

• 3.1 Order Station Overview
• 3.2 Managing Progress Tab
• 3.2.1 Table Layout
• 3.2.2 Table Color Code
• 3.2.3 Progress Status - Status Bar

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4. Managing Quick Orders 17

• 4.1 Quick Order Overview
• 4.2 Filtering Price Name to View
• 4.3 Making Quick Order
• 4.4 Managing Table/Pax
• 4.5 Managing Pending Orders

View all 17

5. Managing Report 11

• 5.1 Report Overview
• 5.2 Daily Report Overview
• 5.2.1 Sales by Hour Report
• 5.2.2 Payment Details
• 5.2.3 Order Details

View all 11

6. Managing Progress Station 11

• 6.1 Progress Station Overview
• 6.2 Configure Item Status to Monitor
• 6.3 Select Prepare Station and Progress Status for your Progress Station
• 6.3.1 Select Prepare Station to Monitor
• 6.3.2 Select Progress Status to Monitor

View all 11

7. Managing Inventory 13

• 7.1 Inventory Overview
• 7.2 Sales Inventory Vs. Pending Inventory
• 7.3 Searching for a Stock
• 7.4 Backup and Import Inventory Backup
• 7.5 Creating a New Stock

View all 13

8. Configuring Settings 38

• 8.1 Setting Overview
• 8.1 Setting > Ordering
• 8.1.1 Setting > Ordering > Menu
• 8.1.1.1 Adding/Editing Menu Item
• 8.1.1.1.1 Setup Set Meal / Inventory

View all 38

9. Solutions 2

• 9.1 Changing Password
• 9.2 Managing Website Menu

10.Setup Online Ordering QR Code 0

Your account 0

Your documents 0

Trial FAQs 0

Shared files 0

Deleted files 0

Premium features 0

Premium subscription 0