Support Group

New Features 22

• What is online ordering (QR Code) about?
• How to edit eMenu online?
• How to setup your own online store (QR Code)?
• How to setup your own Loyalty Program (Pineapple)?
• How to setup your own TV Menu Board?

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About FoodZaps 3

• Q: What is FoodZaps ?
• Q: Is FoodZaps easy to expand?
• Q: Is FoodZaps a cloud based application?

FoodZaps Plan & Pricing 7

• Q: What is the pricing for FoodZaps?
• Q: What do you mean by "Additional Device Connection" on the Plan?
• Q: Can the plan be transfered to another device
• Q: Purchase Plan and Make Payment
• Q: Why does it still show the old plan after I have puchased the new Plan?

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Getting Started 15

• Q: How to install and get FoodZaps started on my Android device?
• Hardware Setup Guide
• Software User Guide
• Basic Hardware Connection For You to Start FoodZaps
• Q: What type of printer do FoodZaps support?

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User Account Management 2

• Q: Why do I have to login to cloud for multi users usage ?
• Q: How to remove Control Station from the portal?

Emenu 4

• What is SMS Order Dish ID Prefix?
• Q: How to create EMenu in batch via .txt file?
• How to Export the Menu to PDF?
• Position of the item can be arranged by Promotion -> Category -> Item

Ordering & Progress 10

• Q: How to show specific Prepare Station in Progress Station ?
• Q: In the Progress Station, what is the meaning of "Pending"?
• Q: Is it possible to monitor more than one dish/drink status?
• Q: How to temporarily save an order and switch an order to another table?
• Q: How do I use progress station to keep track of the order status ?

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Billing 10

• Q: What is Complimentary?
• Q: How to create a fixed value discount coupon?
• Q: What is direct and indirect payment?
• Q: How to reprint a PAID receipt ?
• Q: When do you use refund or reopen?

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Inventory & Stock 4

• Q: How does the inventory work?
• Q: Why do we need stock take?
• Q: How to mark inventory transaction as transfer
• Reinvent and make it easy for inventory managment

General Setting 5

• Q: Do I have to do data backup manually ?
• Q: What is the difference between "Delete Transaction" and "Factory Reset" ?
• Switch Control Station to a new device / Reset Control Station
• How to set multiple group & item discounts?
• How to set to Demo mode and Live mode?

Sales & Report 7

• Q: Do I need to close the sales for today?
• Q: How to subscribe/unsubscribe to the daily sales report?
• Q: How to export report details to excel file ?
• Q: Do I have to login to cloud for sending reports via email ?
• Q: How to Print Daily Sales Report through HP ePrint?

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Troubleshooting 6

• Q: What shall I do when encounter android.database.sqlite.SQLiteDiskIOException: disk I/O error?
• Q: Device synchronisation error "The time different between controller and client is more than 1 min."
• Tips on how to make Mobile Ordering Stable and Reliable
• Q: Why I cannot connect to my new POS printer?
• Q: How can I continue operation using a client device when my control station is down?

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Pineapple Loyalty 1

• Pineapple Loyalty

Zaps Order 1

• Scan FoodZaps QR Code